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Strategy

We buy, manage and develop well-located retail properties in established, wealthy markets, and work in partnership with our tenants to maximise the centres' value and attraction.

Well-researched purchases

Well-researched purchases

We employ a rigorous, research-led approach to property acquisitions. Only after exhaustive research on catchments, wealth and demographics, as well as retail densities and tenants’ occupancy cost ratios, do we make an investment decision. The position of the property should be the best possible in its catchment – easily accessible by its customers with a good road network and high visibility. Parking must be plentiful with a clear internal road network.

Active asset improvement

Active asset improvement

We continually work to ensure that our centres are fresh and modern through regular refurbishments and extensions that are designed to increase footfall and add further value to the property. This commitment to maintaining high quality and well-run shopping centres means that our properties consistently attract the best retailers for the catchment, resulting in high occupancy levels and good turnover growth.

Understanding retailers' needs

Understanding retailers' needs

Our leasing and management teams are in constant dialogue with the major international and local retail groups, monitoring emerging trends and often providing advice to new market entrants. By working together, we are able to create successful shopping centres and better experiences for our customers. We regularly survey our tenants to gauge their opinions of the centres and our management teams, using the resulting data to improve our offer.

Customer Satisfaction

Customer Satisfaction

Shopping centres must provide more than just a selection of good shops – customers expect an attractive environment with a varied food offer and good service. Just some of the amenities we provide include free Wi-Fi at all our shopping centres, crèches, welcome desks, mobile phone charging points, click and collect lockers, parking spaces for expectant mothers, loyalty and gift cards.