Be Engaged

€19.89

Stock price (+0.964%) since previous close

Tuesday 28 September 2021

We believe that engaging with our tenants, retailers and local communities is essential for success.

We are in constant dialogue with our customers and tenants and we listen to their feedback and ensure that our centres evolve with the changing retail landscape and customer aspirations. We help our retailers invest in their teams through the Eurocommercial Retail Academy® and work together to improve the overall shopping experience in our centres. Our shopping centres are valuable for the community and have a positive social impact on the territories in which they operate.

At Eurocommercial, we design shopping centres as social spaces not merely shopping destinations but rather cornerstones for their local communities. Our centres serve both our customers’ everyday shopping needs and the needs of the local communities, providing them with a safe, service-oriented and enjoyable experience. Customer satisfaction and engagement are essential to our business, and we actively seek to adapt our centres to the needs, desires and expectations of customers by researching and monitoring them extensively. We have set a target of maintaining a minimum score of 7.5 for each shopping centre in our entire portfolio by 2025. We strongly value our business relationships with our retailers and actively seek feedback to identify areas where we can make improvements. The continuous exchange of data, and regular monitoring retailer satisfaction through anonymous surveys are important factors behind the success of our centres. We aim to achieve an average satisfaction score of 7.0 in our entire portfolio by 2025.

Targets

2025

Maintain all customer satisfaction scores above 7.5

2025

Improve the average retailer satisfaction scores towards 7.0

2023

Roll out the Eurocommercial Retail Academy® at an additional eight shopping centres by year-end

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Zara Home reopens with a new look in Woluwe

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09/07/2021

Ikea opens its small-format concept store at Ingelsta Shop...

We are pleased to announce that Ikea had a successful opening last week with its s...

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09/02/2021

Les Portes de Taverny celebrates Mexican holiday

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